Returns & Refund Policy
Effective Date: October 2, 2026
We want you to be happy with your purchase from The Sun of Pisces. This policy explains when returns, exchanges, and refunds may be available.
1. Return Period
Customers may request a return within 7 calendar days of delivery.
To request a return, contact us at shop@thesunofpisces.com with your order number and the reason for the return.
Items must generally be returned in their original condition and packaging unless the item arrived damaged or defective.
2. Non-Returnable Items
For health, hygiene, safety, customization, or other business reasons, certain products are final sale.
The following items cannot be returned once opened or used:
Additionally, the following may be final sale:
3. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide photographs when requested.
If the issue qualifies for a replacement or refund, we will work with you to resolve it.
4. Return Shipping
Unless an item was damaged, defective, or incorrectly shipped, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.
5. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method.
Your financial institution or payment provider may take additional time to post the refund.
6. Exchanges
Exchanges may be offered at our discretion and are subject to product availability.
If a requested replacement is unavailable, we may offer a refund or another appropriate resolution.
7. Sale and Clearance Items
Items identified as final sale, clearance, or otherwise non-returnable at the time of purchase are not eligible for return unless required by applicable law.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before an order is processed or shipped.
Once an order has shipped, it may no longer be possible to cancel it.
9. Contact Us
The Sun of Pisces
Email: shop@thesunofpisces.com
Please include your order number and a description of the issue.
The Sun of Pisces
Jacksonville, FL 32216
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