Shipping Policy

Shipping Policy

Effective Date: October 2, 2026

Thank you for shopping with The Sun of Pisces. This Shipping Policy explains how we process and ship orders placed through our website.

1. Order Processing

Orders are generally processed within 3 business days after payment has been successfully received.

Business days do not include weekends or holidays.

During sales, holidays, product launches, markets, or periods of unusually high order volume, processing may take longer.

2. Shipping Methods

Available shipping options and costs will be displayed during checkout.

Shipping times provided by carriers are estimates and are not guaranteed delivery dates.

Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your address before completing your purchase.

If you realize that you entered an incorrect address, contact us as soon as possible. We will make reasonable efforts to assist before the order ships, but we cannot guarantee that an address can be changed after processing or shipment.

4. Lost, Delayed, or Stolen Packages

Once an order has been shipped, delivery is handled by the applicable carrier.

If tracking shows that a package has been delivered but you cannot locate it, check around your property and with household members or neighbors and contact the carrier.

The Sun of Pisces is not responsible for packages that are stolen after confirmed delivery.

If a package is lost or significantly delayed while in transit, we will work with the customer and shipping carrier to determine what options may be available.

5. Damaged Packages

If your package arrives damaged, contact us as soon as possible.

We may request photographs of:

  • The shipping box
  • Packaging materials
  • The damaged product
  • Visible shipping damage

Please retain the original packaging until the issue has been resolved.

6. International Shipping

The Sun of Pisces ships internationally.

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Customs delays are outside of our control.

Customers are responsible for ensuring that the products they order may legally be imported into their destination country.

7. Shipping Costs

Shipping charges are calculated based on the applicable shipping method, destination, package size, weight, and other factors.

Available shipping charges will be displayed before you complete your purchase.

8. Questions About Shipping

The Sun of Pisces

Email: shop@thesunofpisces.com

Please include your order number when contacting us about an existing order.